Complaints Procedure

Listed below are the complaints procedures related to different areas of BPP Education Group.

BPP University Complaints Procedure

General Complaints

BPP University provides a comprehensive procedure for investigating and acting upon student complaints and will seek to resolve any complaints informally in the first instance. BPP University's Student Complaints Procedure can be found in Part K, Section 2 of our Manual of Policies and Procedures which can be found here.

Complaints Policy

Admissions Appeals and Complaints

Students who have met the admission requirements for a programme but have not received an offer are encouraged to seek feedback from BPP University in the first instance and to seek to resolve the matter with the Admissions Office. BPP University’s appeals procedure for admissions decisions can be found in Part F, Section 2 of the Manual of Policies and Procedures which can be found here.

Appeals Form

BPP Apprenticeship Complaints Procedure

General Complaints

BPP provides a comprehensive procedure for investigating and acting upon learner complaints and will seek to resolve any complaints informally in the first instance. BPP’s Apprenticeship Complaints Procedure can be found below.

Complaints Policy

BPP Professional Education Complaints Procedure

General Complaints

BPP Professional Education provides a comprehensive procedure for investigating and acting upon learner complaints and will seek to resolve any complaints informally in the first instance. BPP’s Professional Education Complaints Procedure can be found below.

Complaints Policy