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Level 3 Digital Support Technician Apprenticeship

Apprenticeship standard: Digital Support Technician

Future proof your business’ digital growth strategy and maximise the use of digital technologies with our Level 3 Digital Support Technician Apprenticeship. Choose between pathways including digital applications technician and digital service technician. 

Industry experienced tutors that bring their first-hand experience to your learning
Choose between two specialist pathways: digital applications technician or digital service technician
Fully-qualified Performance Coaches helping you turn training into the business of professional performance

Apprenticeship Overview

Focusing on the practical aspects of IT support, from user assistance and system troubleshooting to maintaining digital platforms, you will support and maintain your business’ digital functions confidently.  

Gain proficiency in the handling of everyday technical challenges by responding to user issues, implementing effective digital solutions, and enhancing the overall digital functionality of your organisation. 

Who is the programme for?

The Level 3 Digital Support Technician Apprenticeship is ideal for individuals who are beginning their careers in IT support and looking to solve digital problems. It’s tailored for those who want to build practical skills in maintaining and supporting digital systems and are keen on helping users navigate technical challenges.

Suitable roles include: 

  • Digital Support Technician 

  • IT Support Specialist 

  • Helpdesk Support Technician 

  • Technical Support Analys

Where will the programme take you?

This apprenticeship lays a strong foundation for career growth in IT and digital support services. You’ll gain the expertise to handle a range of tasks, make informed and confident decisions, and be ready to take on broader responsibilities.  

Who's eligible?

Eligibility can vary depending on the requirements of the individual employer, but typically includes:  

  • A minimum of five GCSEs with grades 9 to 4 (A* to C), including English and maths  

OR   

  • Relevant work experience  

To apply for this programme you must be employed in a relevant role.  

Apprenticeship information

Duration
16 months
Start Dates
February, June, August and October
Application deadline
2 weeks before start date
Study modes
Online live teaching and performance coaching, guided self-study and work based projects
Cost
£13,000levy funded
Free for Learners
95% government funded for non-levy payers
Apprenticeship standard
Digital Support Technician

Download more information

Choose the UK's leading professional apprenticeship provider

Your success is our businessWe begin with specialist onboarding and guidance – aligning your personal goals with wider business objectives – to craft plans that deliver maximum mutual impact.
Learn from the best, become the bestFully-qualified Performance Coaches and industry-leading tutors bring their firsthand expertise to your studies – empowering you to become a master.
Best practice makes perfectHands-on learning through practical scenarios and our virtual learning platform ensures you have the knowhow to perform in the professional world.
Back-up that stacks upEducational psychologists and career mentors. Performance coaches and mental health specialists. You’ll have an entire multidisciplinary team behind you.
AI predicted performanceWe don’t just plan performance. We predict it. Our AI-driven model uses data to anticipate progress, adjusting in real-time to optimise success.
See it for yourselfPerformance trackers mean you can share your performance with managers, keeping them up to speed with key insights to observe progress and create better outcomes.

Frequently asked questions

If you can’t find the answer to a question, our advisers will be happy to help.

To apply for a BPP apprenticeship programme you should be employed in a relevant role and have the approval of your employer.

You will need to create an account after which you can choose and apply for the relevant programme.

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